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Agentforce by Salesforce
We Are a Certified Agentforce Partner
Agentforce is Salesforce's autonomous AI platform and SaasWorx is one of a select group of partners certified to deploy it. We build AI agents that take real action inside your Salesforce org: responding to customers, qualifying leads, routing cases, scheduling technicians, and more without human intervention.
Unlike generic AI chatbots, Agentforce agents are grounded in your actual CRM data, connected to your systems, and constrained to actions you define so they act with the accuracy of your best team member, at any scale, around the clock.
Lead Qualification Agent
Scores and qualifies inbound leads in real time, enriches records, and routes to the right rep automatically.
Sales
Pipeline Coaching Agent
Reviews stalled deals, prompts reps with next best actions, and flags at-risk opportunities to managers.
Sales
Case Deflection Agent
Resolves common support queries autonomously via chat or email, escalating to a human only when needed.
Customer Service
SLA Monitoring Agent
Watches open cases against SLA thresholds and auto-escalates or notifies before a breach occurs.
Customer Service
Order Management Agent
Tracks orders across systems, proactively notifies customers of delays, and triggers fulfilment actions.
Operations
Data Quality Agent
Continuously scans your CRM for duplicate, incomplete, or stale records and triggers cleanup workflows.
Operations
Churn Risk Agent
Monitors usage signals and engagement health scores, alerting CSMs and triggering outreach before churn happens.
Customer Success
Renewal & Upsell Agent
Identifies expansion opportunities and upcoming renewals, creates tasks, and sends personalised outreach automatically.
Customer Success
Employee Onboarding Agent
Guides new hires through onboarding tasks, answers HR policy questions, and updates completion records in Salesforce.
HR & Internal
Internal Knowledge Agent
Answers employee questions by searching internal knowledge bases, policies, and Salesforce data in real time.
HR & Internal
Scheduling & Dispatch Agent
Assigns and schedules field technicians based on skills, location, and availability and notifies customers automatically.
Field Service
Preventive Maintenance Agent
Monitors asset health data, schedules preventive maintenance visits, and auto-creates work orders before failures occur.
Field Service
